Return&Refund Policy

🔄 Return & Refund Policy – Saraz Official Store

At Saraz Official Store, we strive for 100% customer satisfaction 💙. If you are not happy with your purchase due to a damaged, defective, or incorrect item, you may request a return or refund under the following conditions:

📦 Returns

Returns must be requested within 7 days of receiving the product.

Products must be unused, undamaged, and in the original packaging.

To initiate a return, contact us at sarazofficialstore@gmail.com with your order details and reason for return.

🔄 Refunds

Once we receive and inspect the returned product, we will process your refund.

Refunds are issued to the original payment method 💳.

Please allow 5–7 business days for the refund to appear in your account.

🔁 Replacements / Exchanges

If a product is defective or incorrect, we can replace it free of charge.

Replacement requests must be made within 7 days of delivery.

Shipping costs for replacements due to our error are covered by Saraz Official Store 🚚.

❌ Non-Returnable Items

Products damaged due to customer misuse or normal wear and tear.

Items not in their original condition or without packaging.

📧 Contact Us

For any questions, claims, or assistance, reach out to us:

Email: sarazofficialstore@gmail.com

Your satisfaction is our priority! ✨